All items ordered before 11am are shipped within 1 business day unless otherwise stated at the time of ordering. Orders placed after 11am on any week day will be shipped within 2 business days. Orders on Friday after 11am will be shipped the following Monday (excluding bank holidays) If the item shows in stock on the website but the Items have ran out of stock in our warehouse before an update to the site has been made on the day you will be emailed within 24hrs to inform you of this.
Free shipping available for customers in the US ONLY when free shipping offers apply.
We use a variety of courier services for delivery of our products.
We always inform you of your parcel dispatch time.
We Always Provide Tracking Information on request.
PLEASE NOTE:
If the package or item is returned to us because the customer was unable to take delivery of the parcel and the Courier returns the items to us we reserve the right to restock the items that are returned and then credit your Payment method back for the items you have purchased minus the courier fees to you and back to us. You will have to re-order the items to have the items re-shipped.
IMPORTANT:
Items that qualify for free delivery that are returned to us due to the customer not taking reciept of the goods because they are unavailable to take delivery and do not re arrange directly with the courier to redeliver, thenhildaplan reserve the right to charge for the re-delivery if we have to re dispatch the items again from our warehouse.
Delivery Address Details:
If a customer inputs any incorrect address details on their order, which in turn causes a failed delivery then we can not hold any responsibility for this shipment, so please ensure all delivery details are entered correctly and checked before completing your order.
Free Delivery
Free delivery is available to US address ONLY when Free delivery is on offer only and excludes all addresses US
International Shipments
Please Contact us for International Shipping outside US